ResumeWork Profiles
Zolostays Property Solutions Pvt LtdBengaluru, India
Support Engineer October 2023 - February 2024
Customer Service Technology Support
I worked on organizing and managing customer feedback data through CRM software, aiming to identify trends, gain insights, and pinpoint areas for improvement. I also delved into analyzing sales data and harnessed statistics to comprehend customer habits, enabling the development of innovative strategies. In addition, I designed and executed thorough quality assurance procedures for all customer interactions, using technology to engage with customers and address their needs effectively. My role revolved around leveraging data-driven insights to enhance the customer experience and drive strategic growth initiatives.
Lovely Professional UniversityAug 2020 - Present
Computer Science and Engineering - B.Tech